Shipping & Delivery
1. Shipping Costs
1.1 Costs Worldwide shipping from India
We Use three shipping cost
Shipping options
Untracked Delivery (25 to 35 days)$14.99
Tracked Shipment (15 to 30 Days)$24.99
Express Shipping (7 to 15 days)
1.2 Service Providers
We collaborate with top-tier shipping companies to ensure reliable delivery for all our customers. Our shipping partners include:
Worldwide shipping from India :
- India Post
- EMS Speed Post
- FedEx
Please note that your designated shipping partner may vary depending on the shipment.
2. Delivery Times Terms
2.1 Transit Time
USA and Worldwide Shipping:
Shipping times may range between 14-30 business days, depending on the destination.
2.2 Dispatch Time
Orders are usually dispatched within 3 business days of being placed. We operate Monday through Friday, excluding national holidays.
2.3 Change of Delivery Address or Shipping Address Guidelines
You may request a change of delivery address anytime before the order has been dispatched.
2.4 Items Out of Stock
If an item in your order is out of stock, we will ship the available items first and send the remaining items once they are back in stock.
2.5 Delivery Time Exceeded
If your delivery exceeds the expected time, please contact us so we can investigate and ensure your order is fulfilled promptly.
3. Tracking Information
Once your order is dispatched, you will receive a tracking link by email . This will allow you to monitor your shipment’s progress based on the latest updates from the shipping provider.
4: Customs, Duties, and Taxes (For International Shipping)
When placing an order with Existock.com for international shipping, please be aware that any customs fees, duties, taxes, or other charges imposed by the destination country are the sole responsibility of the customer.
4.1. Import Duties and Taxes
4.1.1 Customer Responsibility
The customs, duties, and taxes applicable to your order are determined by the customs office of the destination country. These charges must be paid by the recipient of the order and are not included in the purchase price or shipping costs.
4.1.2 Customs Policies
Customs policies vary widely from country to country, and it is the customer’s responsibility to be informed of any applicable import duties and taxes. We recommend contacting your local customs office for detailed information before placing an order.
4.1.3 Payment of Fees
If customs duties, taxes, or other charges are assessed, these must be paid by the customer directly to the local customs authority or the courier at the time of delivery. Failure to pay these fees may result in the package being held by customs or returned to us, in which case any return shipping costs or other associated fees will also be the responsibility of the customer.
4.1.3 Delays Due to Customs
Please note that customs inspections may cause delays beyond our original delivery estimates. Existock.com is not responsible for any delays caused by customs processing.
4.1.4 Refused Shipments
If a customer refuses to pay the applicable customs duties, taxes, or other charges and the shipment is returned to us, any refund issued will be processed after deducting the original shipping cost, return shipping fees, and any additional charges incurred.
5. Damaged Parcels in Transit
If your parcel is damaged during transit, please refuse the delivery if possible and contact our customer service immediately. If the package was delivered in your absence, please get in touch with us to address the issue.
6. Sales Tax
There is no sales tax is in the product prices on our website.
67 Cancellations
If you wish to cancel your order before it has been dispatched, we can accommodate your request. Please see our Return & Refund Policy for more details.
8. Issues with Parcels
8.1 Damaged in Transit
If your parcel is damaged in transit, we will process a refund or replacement.
8.2 Lost in Transit
If your parcel is lost during transit, we will issue a refund or replacement once the courier has completed their investigation and confirmed the loss.
Additional Notes
1. Holiday Shipping
1.1 Extended Handling Times
Please be aware that during public holidays, including major Indian holidays such as Diwali, Holi, Independence Day, and New Year’s Day, our processing and handling times may be extended. Orders placed during these periods may experience delays in dispatch due to high order volumes and limited operations.
1.2 Public Holiday Schedule
Our operations are closed on major public holidays in India. Orders placed on or just before these holidays will be processed on the next available business day. We recommend placing your orders well in advance of these holidays to avoid any delays.
1.3 Peak Season Delays
During peak seasons, such as the festive season in October and November or the year-end holiday season in December, please anticipate potential delays in both processing and shipping times due to increased demand.
2. Communication Delays
Please note that during public holidays, our customer service response times may also be affected. We appreciate your patience and will respond to all inquiries as soon as possible once normal operations resume.
3. Special Promotions
Special promotions or sales events may also result in extended handling times due to high order volumes. We will make every effort to process and ship your orders as quickly as possible.
For any query contact us on info@existock.com